Driver Support Center
Answers to our most common driver questions.
- Why did my rental get auto-ended?
- How do I enter a validation code?
- Do your parking facilities have in and out privileges?
- I want to extend my parking rental.
- I made a reservation on Spot Hero or ParkWhiz and I want to cancel it
- I need a receipt for my parking rental.
- I need a remote to access the garage.
- I forgot to end my parking rental.
- Can I use a debit/credit card?
- I am unable to pay.
- Can I pay with cash?
- I paid for parking on the wrong day.
- My car was broken into.
- I don’t know how to end my parking rental.
- Can I pay to park for multiple days?
- Why was my rental auto-started? What is a convenience fee?
- I have an oversized vehicle and I want to park at an AirGarage property.
- I need to update/edit/change my license plate number on an existing rental.
- I want to pay for parking for more than one vehicle.
- How do I use a discount code?
- I need to update or change my payment method.
- Where can I download the AirGarage app?
- Can I use AirGarage if I don't have a smartphone?
- I want to request a refund.
- How do I permanently delete my account?
- Do I have to pay to park in a Handicap space?
- How do I add my invite code to access my monthly rental and garage gate openers?