AirGarage rentals are based on calendar days, not a rolling 24-hour basis. All hourly, flat rate, and multi-day rentals auto-end overnight.
If you plan to park overnight in a location that does not offer multi-day parking, you will need to start a new rental for each day that your vehicle stays at the parking facility.
AirGarage parking facilities owned by Churches, Hotels, and some other businesses sometimes offer validated parking for their visitors.
If you are at a parking facility that offers validation, and you believe you are eligible for free parking, text your license plate number to the phone number on the top half of the signs at the parking facility.
You will receive a text message with a link to complete your visitor registration, click on the link to visit the Visitor Validation Page.
Once you’ve entered the business providing validation, ask for the validation code. Enter that code on the Visitor Validation Page then press the yellow “REGISTER” button.
AirGarage parking facilities do not offer in and out privileges for single-day rentals (hourly rentals or flat rate rentals).
Multi-Day and monthly parking customers do have in and out privileges for the duration of their reservation.
If you booked directly through AirGarage:
Log in by visiting pay.airgarage.com/account, to log in use the same email address or phone number that you initially signed up with and then enter the security code that will be sent to you by text or email.
Once on the active rental page, you can edit your rental end date. You will be charged for the additional days immediately for a multi-day rental. If you have a monthly rental you will be charged once per month on your billing date for any additional months you've added.
If you booked through a 3rd party booking platform (Spot Hero, Parkwhiz, WhereIPark):
It is not possible to extend a rental directly through a 3rd party platform, but you can book an additional rental directly through AirGarage that begins as soon as your 3rd party platform rental ends.
To book an additional rental please visit our Find Parking page to locate the location you'd like to book.
Once you've found the location and are on the payment page, scroll to the bottom to select a "multi-day" or "monthly" rental option.
Enter the start date for your new rental, the date should be the first day after your current rental ends.
For example, if your original rental ends on December 3rd, your new rental should begin on December 4th.
Enter your new end date.
Select the "Start Rental" button at the bottom of the page.
In order to update or cancel a reservation that you made through a 3rd party booking platform such as Spot Hero or Parkwhiz, you will need to contact the platform directly.
AirGarage is unable to make adjustments to rentals that were not booked directly through AirGarage.
Text to Pay & Scan to Pay Users:
Visit pay.airgarage.com/account and log in using the phone number that you paid to park from.
Once logged in, you will automatically be brought to the page with your parking history. Scroll down to see all of the receipts associated with any parking rental you've made.
App Users:
Open the app and click on the icon with 3 lines in the top left corner.
Select the "Account" tab.
Select "View rental history".
You will see a list of every rental you've made with AirGarage, select any rental in order to view the receipt.
If you are paying for monthly parking at a facility that has a security gate that requires remote access, AirGarage will ship the remote to your address within 2-4 business days.
Note: Only one remote is shipped per vehicle. The first remote will be provided for free, the fee for a replacement or additional remote is $50.
AirGarage only charges you for the exact amount of time that you park, subject to a one hour minimum.
In order for AirGarage to prorate your rental down to the minute, drivers must remember to end their own rentals.
If you forgot to end your rental and were charged too much, please submit a request on the home page of the AirGarage Help Center with your license plate number, your phone number and your estimated time of departure from the parking facility.
If it was your first time making a rental with us we will issue a partial refund so that you are only paying for the exact amount of time you parked.
Yes. All payments for hourly, daily, or monthly parking require a debit card or a credit card for payment.
If you are making a group rental (5+ vehicles) and you would like to pay by ACH, please reach out to our team by visiting the home page of the AirGarage Help Center and submitting a request so we can provide you with ACH payment instructions.
Please Note: AirGarage does not accept pre-paid cards. If your card is a pre-paid card your payment will fail.
Service Issues:
If you are unable to load the payment page you are likely experiencing a service issue. Some properties, including underground parking garages, can have poor cell service.
Please attempt to pay again once you have stable cell service.
If you are still unable to pay, please use submit a request by visiting the home page of the AirGarage Help Center to let our team know.
Payment Issues:
If your payment is failing please attempt to use a new credit or debit card and confirm that you have entered the correct card number, expiration, and CVC code.
Note: AirGarage does not accept pre-paid credit cards. If you are using a pre-paid card your payment will fail.
No. AirGarage facilities are cashless facilities. All payments for daily, hourly, or monthly must be made with a credit card or debit card.
If there is someone at the parking facility attempting to collect cash DO NOT pay them and please contact our support team immediately.
If you accidentally paid for the incorrect day(s), please contact our support team to request a refund. Once you've requested a refund please re-book parking for the correct day(s).
If your car was broken into or you experienced theft / vandalism, please contact the local police immediately to file a police report.
Once you've spoken to the police please submit a request to our support team by visiting the home page of the AirGarage Help Center.
If the facility you parked at has security camera's we are happy to share the footage with you.
Text to Pay & Scan to Pay Users:
When you started your rental, you should have received a text message with a link that will bring you back to the active rental screen.
If you are unable to find this link, open your browser and visit pay.airgarage.com/account, this will open your active rental screen. If your active rental screen does not open, log in with the same phone number you used to pay to park.
Once you are on the active rental screen, select the red “End Rental” button.
App Users:
Open the menu bar by clicking the icon with three lines in the top left corner.
Select the “Active Rental” tab.
Select the orange “End Rental” button.
Multi-day parking is an option at select AirGarage parking facilities. To see if the location you’d like to park in is eligible for multi-day parking, please scan the QR code or text “Pay” to the phone number on the signs at the parking facility.
Once on the payment page, you will see an option in the middle of the screen that says 'You are paying by the hour/day' click on the link to the right that says 'Change'
You will see a new menu that shows you all available parking options at your facility, if overnight parking is allowed select that option.
Enter your phone number, email, license plate, State/Province, and payment information.
In the 'Parking Length' field, select your Start and End Dates
Note: Many locations have a minimum of 2 or 3 days, this will be noted on the payment screen. If you try to choose less than the minimum number of days the payment will fail.
Press the orange “START RENTAL” button at the bottom of the screen.
In order to prevent drivers from being towed or immobilized, AirGarage will auto-start a rental for you if your license plate is scanned by our enforcement team at one of our parking facilities and you did not start a rental for your vehicle on your own.
Auto-started rentals will be charged the daily maximum rate of the parking facility, and will sometimes include an additional convenience fee.
If you feel that your rental was auto-started in error, please contact us by visiting the home page of the AirGarage Help Center and submitting a request.
Please include your license plate, phone number and any additional information that you think will be helpful so that we can reverse the charge.
Please contact us by visiting the home page of the AirGarage Help Center and submitting a request with the location you would like to park your oversized vehicle, as well as the rough dimensions of your vehicle and the date(s) you would like to park.
Certain AirGarage locations do not allow oversized vehicle parking, but our team will do its best to find one that is suitable for you.
Text to Pay & Webpay Users:
Visit pay.airgarage.com/account and log in using the phone number that you initially started your rental with.
Once you’ve logged in, you will be brought to the active rental page, scroll down to the section that includes your vehicle Plate and State, then click the arrow on the right side of the screen.
A new menu will pop up, delete your existing license plate number and enter your new one, then edit the state field as well if necessary.
Once you have made the edits, click the 'Save Car' button at the bottom of the page
To confirm the update, make sure that the section of the rental page with your license plate reflects your updated plate information.
App Users:
Open your active rental. If you cannot find your active rental, open the menu bar by clicking on the icon with three lines in the top left corner, then select “Active Rental”.
Click on the arrow in the “Valid for license plate” section.
If your updated license plate has already been added, select it from the “My License Plates” section, then press the orange “Select” button at the bottom of the screen. Make sure you de-select the original license plate you paid for, unless you would like to pay for multiple vehicles.
If your updated license plate has not yet been added to your account, press the “+” icon in the top right corner, then enter your license plate number and state/province. Select the orange “Add Plate” button.
Next, select the new license plate you’ve added on the “My License Plates” screen, then press the orange “Select” button at the bottom. Make sure you de-select the original license plate you paid for, unless you would like to pay for multiple vehicles.
Monthly Parkers:
Visit pay.airgarage.com/account and log in with the e-mail address that you initially signed up with. You will receive a confirmation code to your e-mail in order to log in.
Once logged in, select the edit button next to your current license plate.
Enter your new license plate information and select “Update”.
Text to Pay & Webpay Users:
Open the start rental page by sending a text message with the word “Pay” to the phone number listed on the signs at the AirGarage facility you want to park in. Enter the license plate number and State/Province of the first vehicle you’d like to pay for.
Scroll down and select the "View More Options" which appears below the Saved Card field. Then "Pay for another car" will appear under the Plate State field, select and enter additional plate(s) then "SAVE"
Repeat this process for any additional vehicles you’d like to add to the rental.
App Users:
Select the location where you’d like to park from the map.
Click on the arrow in the "Valid for license plate" section.
If the license plates of the vehicles you’d like to pay for have already been added, select each of them from the “My License Plates” section and then press the orange “Select” button at the bottom of the screen.
If the license plate of the vehicles you’d like to pay for have not yet been added to your account, press the “+” icon in the top right corner, then enter the license plate number and state/province. Select the orange “Add Plate” bottom. Repeat this process for each plate you’d like to add.
Next, select each of the license plates you’ve added on the “My License Plates” screen then press the orange “Select” button at the bottom.
Monthly Parkers:
Open the start rental page by sending a text message with the word “Pay” to the phone number listed on the signs at the AirGarage facility you want to park in. In the “CAR” section, enter the license plate number and State/Province of the first vehicle you’d like to pay for.
Select the “+ Pay for another car” link that appears below the State/Province field. Enter the license plate number and State/Province for the second vehicle and select “SAVE”.
Repeat this process for any additional vehicles you’d like to add to the rental.
Note: If you are trying to add another vehicle to an existing, active monthly rental, please see this article.
Some businesses partner with AirGarage to provide discounted parking to their customers. If you receive a discount code from one of these businesses, you can enter the discount code before you start your rental or at any time while you have an active hourly rental.
App Users:
Start an hourly parking rental.
On the Active Rental page, select "Add promo code", once code is entered press the arrow button to apply code.
On the start rental page, scroll down and click "View more options" under the Saved Card field. Then select "I have a discount code"
Enter discount code in field and select "Apply Code"
Open your active rental in your browser. If you can not find the active rental page, you can open it by clicking on the link to end your rental that was sent to you when you started the rental or by visiting pay.airgarage.com/account.
Don’t worry - clicking this link will not end your rental automatically, it will bring you to your active rental page first.
Once you’ve opened your active rental, click on the 'Apply a discount code' section at the bottom of the page.
Visit pay.airgarage.com/account and log in with the e-mail address that you initially signed up with. You will receive a confirmation code to your e-mail in order to log in.
Once logged in, scroll to the bottom of the page and select “Update Payment Information”.
Enter your new payment information and select “Update”.
Prior to starting a rental:
Select the three lines at the top left
Select “Account”
Then select “Edit Payment Method” and update information on-file
For an active hourly rental:
Open your active rental. If you cannot find your active rental, open the menu bar by clicking on the icon with three lines in the top left corner, then select “Active Rental”.
Click on the arrow in the "Payment" section.
If your preferred payment method has already been added to your account, select it by pressing the “Set as default” button.
If your preferred payment method has not yet been added to your account, press the orange “+ Add new credit card” button, then enter your payment information and select the orange “Add card” button. Once you’ve added the new card, press the “Set as default” button.
Prior to starting a rental
On the Start Rental page, scroll down to the “Saved Card” section.
Select the pencil icon on the right hand side
Add your new card number, expiration, and 3 digit CVC code.
Confirm your license plate information is accurate.
Select the orange “START PARKING” button.
Downloading the AirGarage app can help you pay for parking even faster and allow you to access additional features such as advance bookings.
You can download the AirGarage app for free from the Google Play Store and the App Store.
AirGarage requires a smartphone or internet access to book a rental.
If you do not have a smartphone, you can book in advance by visiting airgarage.com/findparking.
To request a refund, please return to the home page of the AirGarage Help Center and submit the 'Request a Refund' form.
Please include the reason you are requesting a refund as well as your license plate number and the email address or phone number that you used when you paid to park.
If your vehicle was immobilized with a Tire Tag device at an AirGarage property please follow the below steps in order to remove the Tire Tag:
Pay your fine through the Tire Tag online platform by visiting this link: Tire Tag Payment.
If you can not access the online payment portal, you can also pay by calling (877) 384-3824. Please be advised that Tire Tag will charge you an additional $10 administrative fee if you choose this option.
After payment, you will be given the passcode to remove the device. Drop The Tire Tag in any one of the marked boxes found around the parking lot within 24 hours so that you are not charged any additional fees.
AirGarage partners with local tow companies in order to remove abandoned or illegally parked vehicles from our properties. If your vehicle was towed, please locate the signs at the property with information about the local tow operator. Once your vehicle leaves an AirGarage property, we are unable to offer refunds or the return of your vehicle and any questions or concerns should be directed to the towing company.
To pay a parking violation, please scan the QR code on the paper violation notice to visit the Violation Payment Page.
If you have misplaced the paper violation notice, please visit airgarage.com/park/violation, which will bring you to the same Violation Payment Page.
Once on the Violation Payment Page, enter your phone number, license plate, State/Province, and payment information.
Press the orange “PAY FINE NOW” button.
If you received a parking violation that you feel you should not have received, please submit a request by visiting the home page of the AirGarage Help Center.
Please include a photo of the violation, your license plate number, your violation number and your phone number.
Once the error has been confirmed, we will remove the violation from your account.
AirGarage offers full (and half lot rentals at certain locations) for all types of events, including crew staging, red carpet events, private parties, and more.
If you're interested in learning about our options for private location rentals, check our our Enterprise Partners page and complete the form.
Someone from our team will contact you within 24 hours.
To reserve an AirGarage location, please check out our Enterprise Partners page and complete the form. Someone from our team will contact you within 24 hours.
The majority of AirGarage locations are available.
If the location you have in mind is already booked on the days you're looking for, we're happy to recommend nearby alternate locations.
AirGarage works with multiple partners for fleet storage, including Enterprise, Kyte, Cabana and more. We also partner with the largest car share companies, such as Zipcar and Getaround.
If you're interested in working with AirGarage to store your fleet or launch your car share service, please fill out the form on our Enterprise Partners page.
Someone from our team will contact you within 24 hours.
AirGarage's mission is to turn single use parking facilities into multi-use hubs.
We are always looking for new partners that are excited to launch their business at an AirGarage location.
The fastest way to contact us is to fill out the form on our Enterprise Partners page.
Someone from our team will contact you within 24 hours.
Get in touch with the AirGarage team. Click the button below and let us know, we respond to most drivers in under an hour.