If you believe you were charged incorrectly or need to request a refund, this article explains what typically qualifies, what to include in your request to support via the AirGarage Help Center, and what to expect.
Situations that typically qualify for a refund
- You forgot to end your rental and were charged for time after you left (first-time requests are reviewed favorably; see the article "I forgot to end my parking rental" for details)
- You were charged twice for the same session due to a billing error
- You were auto-started in error and can provide supporting documentation
- A system error prevented your payment from processing correctly, but you were still charged
- You paid for the wrong vehicle and can provide your original payment receipt
- You paid for parking but received a violation anyway due to a plate mismatch (see the violation dispute article first — this may not require a refund)
Situations that typically do not qualify for a refund
- You parked, your session ran normally, and you simply want to dispute the rate you paid
- You didn't want to pay the daily maximum rate after your rental was auto-started (separate dispute process — see "Why was my rental auto-started?")
- You've already submitted multiple refund requests for forgotten-rental charges
- You paid for parking through SpotHero, ParkWhiz, or another third-party platform — those refunds must be requested through the platform directly
What to include in your request
Refund requests are processed faster when they include complete information upfront. Please include:
- Your license plate number and state
- The phone number or email address you used when you parked
- The date and location of the parking session
- The amount you were charged
- The reason you are requesting a refund
- Any supporting documentation: screenshots, payment receipts, or bank statements
How to submit a request
Go to the AirGarage Help Center home page and submit a support request, or use the "Request a Refund" form if available. Our team will review your request and respond by email.
How long do refunds take?
Our team reviews refund requests within 1-2 business days. Once approved, refunds are issued to your original payment method immediately but may take 3-5 business days to receive funds in your account depending on your bank.