Frequently Asked Questions

• How AirGarage works: a first-timer's guide

  AirGarage is a cashless, mobile friendly parking system. You can pay from your phone by scanning a QR code or sending a text message — no app download required. Here's how it works from start to finish.

   

  Step 1: Start your session when you park

  As soon as you park, you need to start a rental session. There are 3 ways to do this:

  • Scan the QR code on the signs at the parking facility with your phone's camera.
  • Or text the word "Pay" to the phone number listed on the signs, then click the link you receive via text message.

  Either option will open the AirGarage payment page in your browser. Enter your license plate number, state, and payment information, then press the orange "Start Parking" button.

  If you are a frequent visitor, you can also download the AirGarage app to pay, but this is not required!

   

  Important: you must complete this step before leaving your vehicle. If you walk away and return later to pay, you may receive a parking violation in the meantime.

   

  Step 2: Confirm your session started

  After entering your details and pressing "Start Parking", you should receive a text message from AirGarage within a few seconds. This message confirms your session is active and includes a link to manage your rental.

  If you do not receive a text message, your session did not start. Check your signal and try again.

  Note: Monthly or Daily rentals where you enter your email will receive a receipt via email instead of text message.

   

  Step 3: End your session when you leave

  This is the most important step. AirGarage charges you for the exact amount of time you park — but only if you end your session when you leave.

  • Click the link in your confirmation text message to open your active rental.
  • Or visit pay.airgarage.com/rentals from any browser.
  • Press the red "End Rental" button.

  If you do not end your session, your rental will continue running until you reach the daily max rate. If you reach the daily max, your rental will end automatically overnight so you will not continue to be charged.

   

  How billing works

  • For hourly rentals, you are charged by the minute, not a flat fee upfront.
  • There is a one-hour minimum charge on all hourly rentals.
  • The total is calculated when you end your session.
  • Your card is charged when the rental ends - however, there may be a pre-auth transaction at the time you press start rental. 

  Note: Some AirGarage locations offer flat daily rates or multi-day parking instead of hourly. The pricing model at your specific location will be shown on the payment screen before you confirm.

   

  Common mistakes to avoid

  • Leaving without pressing "End Rental" — you will keep getting charged until you end the rental or reach the daily max.
  • Assuming Apple Pay or Google Pay haptic feedback means your rental started — it doesn't. Always wait for the confirmation text.
  • Entering the wrong license plate — enforcement checks plates against active sessions. If your plate doesn't match, you may receive a violation even if you paid.
  • Waiting until you're back at your car to pay — start your session as soon as you park, before walking away.

   

  Helpful links

  • View or end your active rental: pay.airgarage.com/rentals
  • Contact support: visit the AirGarage Help Center home page and submit a request
• I forgot to end my parking rental.

  AirGarage charges you for the exact amount of time you park. If you forgot to press "End Rental" when you left, your session continues running until you reach the daily max rate, and you will be charged for that additional time.

   

  Why didn't the session stop automatically when I left?

  AirGarage sessions do not automatically detect when you leave. You must manually end your session using the link in your confirmation text message or by visiting pay.airgarage.com/rentals and clicking your active rental.

  All sessions automatically end overnight, but any time between when you left and when you reached the daily max rate will be included in your charge.

   

  There is a one-hour minimum charge

  All AirGarage rentals have a one-hour minimum. This means even if you parked for less than an hour, you are charged for a full hour. If you parked for longer, you are charged for the actual time used - prorated to the minute at most locations.

   

  How to submit a request for a partial refund

  Via the Help Center:

  1. Go to the AirGarage Help Center.
  2. Submit a support request with the following information:
  3. Your license plate number and state
  4. The phone number or email address you used to start the rental
  5. The location where you parked
  6. The date of your parking session
  7. Your best estimate of when you actually left the facility

   

  Refund eligibility

  Our team reviews each request individually. When evaluating a request, we consider factors including your parking history with AirGarage, how long after your actual departure the session ran, and the circumstances of the situation.

  • Customers who have not previously requested a forgotten-rental refund are typically eligible for a partial refund.
  • Repeat requests are reviewed on a case-by-case basis and may not be approved.
  • Refunds are issued to the original payment method.

   

  How long does processing take?

  Our team typically reviews requests within 1-2 business days. Refunds are issued immediately when granted, but can take 3-5 business days to appear on your statement after approval depending on your bank.

   

  How to avoid this in the future

  • End your rental before you leave the parking facility.
  • Save the link from your confirmation text message — it opens your active rental in one tap.
  • Bookmark pay.airgarage.com/rentals for quick access.
  • Download the AirGarage app for an easy-to-find active rental screen.
• My Apple Pay or Google Pay payment didn't go through

  If you used Apple Pay, Google Pay, or another digital wallet to pay for parking and you're not sure whether it worked, this article explains what to look for and what to do.

   

  Why this happens

  Digital wallet payments like Apple Pay have two separate steps that customers often confuse:

  1. Your device authenticates the payment (you feel the haptic vibration or see the checkmark on your phone). This confirms your identity and payment method — but does not yet charge your card.
  2. You press the orange "Start Rental" button on the AirGarage payment screen. This is the step that actually starts your session and charges your card.

  If you felt the Apple Pay vibration and then closed the app or walked away, your payment was likely not completed. The haptic feedback from Apple/Google Pay means your device authenticated the transaction — it does not mean the rental was successfully started.

   

  How to confirm your payment went through

  After a successful payment, you should receive all of the following:

  • A text message from AirGarage with a link to your active rental
  • An email receipt from AirGarage (if you provided an email address for a monthly or daily transaction)
  • Your active rental screen shows a running timer and a red "End Rental" button

  If you did not receive a text or an email or see the active rental screen, your rental was most likely not started.

  You can also check directly: visit pay.airgarage.com/rentals and log in with the phone number you used. If you have an active rental, it will appear here. If no rental is showing, your session did not start.

   

  What to do if you're still at the parking facility

  1. Visit pay.airgarage.com/rentals to check if your rental is active.
  2. If it is not active, scan the QR code at the facility again (or text "Pay" to the number on the sign) and complete the payment process from the start.
  3. Make sure you press the orange "Start Rental" or "Start Parking" button at the end of the checkout flow.

  4. Wait for the confirmation text message before leaving your vehicle.

      

  What to do if you already left and received a violation

  If you left the lot believing you had paid but later received a violation notice, please contact our support team.

  • Submit a request from the AirGarage Help Center home page.
  • Include: your license plate number, the phone number you used, the date and approximate time you parked, and any screenshots of your Apple/Google Pay confirmation or wallet transaction history.

  Note: Apple/Google Pay transactions that were authenticated but not completed may still appear in your wallet's transaction history even though no money was transferred. A screenshot of your wallet history is still helpful — our team can cross-reference it with our system records.

   

  Preventing this in the future

  • Always wait for the AirGarage confirmation text message before walking away from your vehicle.
  • If no text message arrives within 30 seconds, check your active rental at pay.airgarage.com/rentals before leaving.
  • If you're in a low-signal area (like an underground garage), connect to WiFi (if available) or walk out of the garage before attempting payment.
• I received an unexpected or duplicate charge

  If you see a charge from AirGarage that you don't recognize, or a charge that seems higher than expected, this article covers the most common explanations and what to do next.

   

  First: check your parking history

  The fastest way to understand any charge is to review your session history. Visit pay.airgarage.com/rentals, log in with the phone number or email you used to park, and review your previous parking sessions with their start time, end time, location, and amount charged.

   

  Common reasons for an unexpected charge

  1. You forgot to end your rental

  If you parked and walked away without pressing "End Rental", your session kept running until midnight. The charge reflects the total time between when you started and midnight — not just the time you actually spent parked.

  If this happened to you, contact our support team with your license plate, phone number, and your actual departure time. See the article "I forgot to end my parking rental" for more information.

  2. Your rental was auto-started

  If our enforcement team scanned your license plate while you were in one of our facilities and you did not have an active session, your rental may have been automatically started on your behalf. This charge will appear even if you didn't initiate the rental yourself. AirGarage automatically starts a rental if you forget rather than tow your vehicle.

  If you believe this was an error, contact our support team. See the article "Why was my rental auto-started?" for more information.

  3. The temporary authorization hold

  When you begin the checkout process on AirGarage, your bank may show a temporary authorization hold for the hourly rate. This is not a charge — it is a pre-authorization that confirms your card is valid. This hold will disappear within a few business days and will be replaced by your actual parking charge when your session ends.

  4. A second charge from the same day or visit

  If you parked, ended your session, then returned to the same lot later the same day and started a new session, you will see two separate charges — one for each session. Check your session history to confirm whether you have two separate rentals.

  5. A charge you don't recognize at all

  If you see a charge from "AirGarage" but don't believe you have ever parked at one of our locations, there are a few possibilities:

  • Someone else used your license plate number (rare but can occur with partial plate match errors)
  • A family member or someone with access to your card used AirGarage
  • Your plate was scanned by enforcement and auto-started in error

  Please contact our support team with your license plate and the date and amount of the charge so we can investigate.

   

  How to contact support

  If none of the above explains your charge, submit a request from the AirGarage Help Center home page. Please include:

  • Your license plate number and state
  • The phone number or email used when parking
  • The date and amount of the charge in question
  • Any screenshots from your bank statement or AirGarage account
• I'm on a monthly plan but I was charged the daily rate

  If you have a monthly parking account but are seeing a daily rate charge, one of the following situations likely applies.

   

  The vehicle you drove is not registered to your monthly account

  Your monthly account is linked to specific license plates. If you drove a vehicle whose plate is not registered under your monthly account, AirGarage's enforcement system will not recognize your vehicle as a monthly parker, and you may be charged the daily rate or auto-started.

  What to do:

  1. Log in to your account at pay.airgarage.com/rentals.
  2. Check the license plates registered under your monthly rental.
  3. If the vehicle you drove is not listed, you will need to add it or update your plate. See "I need to update/edit/change my license plate number on an existing rental" for instructions.
  4. Contact our support team about the charge — if this is the cause, we can typically correct it.

   

  Your monthly billing failed and your account was suspended

  If your payment method on file expired or a charge failed, your monthly account may have been temporarily suspended. During a suspension, your vehicle is not covered and parking charges will apply.

  What to do:

  1. Log in to pay.airgarage.com/rentalspay.airgarage.com/rentals and check for any billing errors or failed payment notices.
  2. Update your payment method if it has expired. See the "I need to update or change my payment method" article for instructions.
  3. Contact our support team once your billing is corrected — they can review whether the daily charges were related to the suspension.

   

  You parked at a location not covered by your monthly account

  Monthly accounts are location-specific. If you parked at a different AirGarage facility than the one your monthly account covers, you will be charged the standard rate for that facility.

  What to do:

  If you regularly need to park at multiple locations, contact our support team to discuss your options.

   

  Something else happened

  If none of the above applies and you're confident you were at the correct location in a registered vehicle, contact our support team with:

  • Your license plate number and state
  • The email address on your monthly account
  • The date, time, and location of the charge
  • A screenshot of the charge if available

  
   

   

• How do I cancel my monthly parking subscription?

  If you no longer need monthly parking at an AirGarage facility, you can cancel your subscription by following the steps below.

  How to cancel

  1. Visit pay.airgarage.com/account and log in with the email address associated with your monthly account.
  2. Navigate to your active monthly rental.
  3. Select "Cancel Subscription" or "Manage Rental."
  4. Follow the prompts to confirm your cancellation.
  5. You will receive a confirmation email when your cancellation has been processed.

  When does cancellation take effect?

  You will have a choice to end your rental immediately and receive a pro-rated refund or end your rental at the end of your current billing period. Your continued access to the parking facility will depend on which option you choose. 

   

  Can I get a refund for unused time?

  Yes, if you choose to end your rental immediately you will be refunded for unused time.

   

  Can I pause my account instead of canceling?

  We do not have a pause option, but you can cancel your account immediately for a pro-rated refund and then rebook when you're ready to start parking again in the future.

   

  I need help canceling

  If you're unable to cancel through the account portal, submit a request from the AirGarage Help Center home page. Include your license plate number, the email address on your account, and the location of your monthly parking facility.

• Why did my rental get auto-ended?

  AirGarage rentals are based on calendar days, not a rolling 24-hour period. This means all hourly, flat-rate, and single-day rentals automatically end overnight, regardless of when you started them.

   

  What time does my rental auto-end?

  Most rentals automatically ends at midnight local time. For example, if you started a rental at 2 PM, it will auto-end at midnight — giving you 10 hours before the rental closes, not a full 24 hours from when you started.

  The exception to this policy is if you start your rental late at night and have not yet hit the daily max at midnight. For example, if you start a rental at 10 PM and the rental is $5/hr with a daily max of $20, you will have only paid $10 at midnight and not yet reached the daily max. In this case your rental will continue until 6am local time.

   

  Am I charged for the full day when my rental auto-ends?

  No. Your charge is based on the actual time your session ran, from when you started to when it ended (either manually by you, or automatically at midnight). You are not automatically charged for a full day just because the rental auto-ended.

  For example: if you started a rental at 11 AM and your session auto-ended at midnight, you would be charged for 13 hours — not a full 24 hours.

   

  I want to park overnight — what do I do?

  Overnight parking across calendar days requires either a multi-day rental or a new rental started each day.

  • To check if the location offers multi-day parking: scan the QR code at the facility and look for a "multi-day" or "overnight" option on the payment screen.
  • If multi-day is available, select it and choose your start and end dates. See "Can I pay to park for multiple days?" for detailed instructions.

  • If multi-day is not available at that location, you will need to start a new rental each calendar day your vehicle remains at the facility.

     

  I left before midnight but my rental still auto-ended — am I charged correctly?

  If you left the facility before midnight but forgot to end your rental manually, your rental ran from when you started until midnight, and you were charged for all of that time — including time after you left.

  If this happened to you and you'd like to request a partial refund, see the article "I forgot to end my parking rental" for instructions.

   

  My vehicle is parked overnight and I need to start a new session

  If your vehicle is staying overnight and your rental just auto-ended at midnight, you will need to start a new rental for the next day. You can do this from anywhere:

  1. Visit pay.airgarage.com/rentals or open the AirGarage app.
  2. Start a new rental for the same location.
  3. Your vehicle's overnight presence is not automatically covered — the new session must be started.

   

• How do I enter a validation code?

  • AirGarage parking facilities owned by Churches, Hotels, and some other businesses sometimes offer validated parking for their visitors.

  • If you are at a parking facility that offers validation, and you believe you are eligible for free parking, text your license plate number to the phone number on the top half of the signs at the parking facility.

  • You will receive a text message with a link to complete your visitor registration, click on the link to visit the Visitor Validation Page.

  • Once you’ve entered the business providing validation, ask for the validation code. Enter that code on the Visitor Validation Page then press the yellow “REGISTER” button.

   

• Do your parking facilities have in and out privileges?

  AirGarage parking facilities do not offer in and out privileges for single-day rentals (hourly rentals or flat rate rentals).

  Multi-Day and monthly parking customers do have in and out privileges for the duration of their reservation.

• I want to extend my parking rental.

  If you booked directly through AirGarage:

  • Log in by visiting pay.airgarage.com/account, to log in use the same email address or phone number that you initially signed up with and then enter the security code that will be sent to you by text or email.
  • Once on the active rental page, you can edit your rental end date. You will be charged for the additional days immediately for a multi-day rental. If you have a monthly rental you will be charged once per month on your billing date for any additional months you've added.

   

  If you booked through a 3rd party booking platform (Spot Hero, Parkwhiz, WhereIPark):

  • It is not possible to extend a rental directly through a 3rd party platform, but you can book an additional rental directly through AirGarage that begins as soon as your 3rd party platform rental ends.
  • To book an additional rental please visit our Find Parking page to locate the location you'd like to book.
  • Once you've found the location and are on the payment page, scroll to the bottom to select a "multi-day" or "monthly" rental option.
  • Enter the start date for your new rental, the date should be the first day after your current rental ends.
    • For example, if your original rental ends on December 3rd, your new rental should begin on December 4th.
  • Enter your new end date.
  • Select the "Start Rental" button at the bottom of the page.
• I made a reservation on Spot Hero or ParkWhiz and I want to cancel it

  This article covers two situations: canceling a third-party reservation, and receiving an AirGarage violation after paying through a third-party platform.

   

  Canceling or modifying a reservation

  To update or cancel a reservation made through SpotHero, ParkWhiz, or another third-party platform, contact that platform directly. AirGarage cannot modify reservations that were not booked directly through our system.

  • Spot Hero contact form
  • Parkwhiz contact form

   

  I paid on SpotHero or ParkWhiz but still got an AirGarage violation

  This is a common issue. Here's why it happens and how to resolve it.

  Why this happens

  When you book through SpotHero or ParkWhiz, your reservation is tied to the license plate you entered in that app. AirGarage enforcement verifies parking by scanning license plates on-site and matching them against active reservations. If there is any mismatch between the plate on your reservation and the plate physically on your vehicle, your parking may not be verified and a violation can be issued.

  Common mismatch scenarios:

  • You drove a different vehicle than the one registered in SpotHero
  • There was a typo in the plate you entered when booking
  • You have multiple vehicles and selected the wrong one when booking

  How to dispute the violation

  Contact AirGarage support — do not pay the violation fee first, as it makes disputes harder to process.

  Submit a request from the AirGarage Help Center home page and include:

  • Your SpotHero or ParkWhiz booking confirmation (screenshot or email)
  • The plate number on your reservation
  • The plate number on your vehicle at the time
  • Your AirGarage violation number

  If the plate mismatch was a typo or driver error and payment was otherwise valid, our team will review and void the violation.

  If you parked in the wrong location

  SpotHero and similar platforms sell reservations for specific lots. If you parked in a different AirGarage location than the one reserved, your reservation will not cover that space. In this case, please contact SpotHero or ParkWhiz directly for assistance — AirGarage cannot honor reservations made for a different location.

  
   

• I need a receipt for my parking rental.
  • You can access your receipts by following these steps:
  • Go to https://pay.airgarage.com/account OR open the AirGarage App.
  • Tap the menu icon (☰) in the top left corner.
  • Select the "Parking" tab.
  • Tap "Past" to view your previous paid sessions.
  • Select the sessions you’d like to download, then click "Export" to receive a PDF copy via email.

   

• I need a remote to access the garage.

  If you are paying for monthly parking at a facility that has a security gate that requires remote access, AirGarage will ship the remote to your address within 2-4 business days.

  Note: Only one remote is shipped per vehicle. The first remote will be provided for free, the fee for a replacement or additional remote is $50.

• Can I use a debit/credit card?

  Yes. All payments for hourly, daily, or monthly parking require a debit card or a credit card for payment.

  If you are making a group rental (5+ vehicles) and you would like to pay by ACH, please reach out to our team by visiting the home page of the AirGarage Help Center and submitting a request so we can provide you with ACH payment instructions.

   

  Please Note: AirGarage does not accept pre-paid cards. If your card is a pre-paid card your payment will fail.

• I am unable to pay.

  If you're having trouble completing payment, work through the sections below based on your situation.

   

  No cell service or the payment page won't load

  Underground parking garages and some enclosed structures can have poor or no cell service. If the payment page isn't loading:

  1. Connect to a WiFi network if one is available.
  2. Move to an area with better signal — sometimes near the entrance or stairwell helps.
  3. Try switching between cellular data and WiFi if your phone allows it.
  4. Try opening the payment link in a different browser (Safari, Chrome, etc.).

   

  Important: If you genuinely cannot pay right now, do not leave your vehicle unattended. Take a photo of your car in the space and a photo of the parking signs, with the timestamp visible. Then submit a support request from the AirGarage Help Center immediately — this documentation significantly helps with any dispute later.

   

  Apple Pay or Google Pay isn't working

  If your digital wallet payment isn't going through:

  1. Make sure your device has a working internet connection before attempting Apple Pay.
  2. Check that your card on file in Apple Pay / Google Pay is not expired.
  3. Try entering your card number manually instead of using the wallet.
  4. If Apple/Google Pay shows a checkmark but the page doesn't advance, your payment may not have completed. Do not close the page — scroll down to see if there is a "Start Rental" button still waiting to be pressed.

   

  My card was declined

  • Check that you entered the card number, expiration date, and CVC correctly.
  • AirGarage does not accept prepaid cards or gift cards. If you are using a prepaid card, your payment will fail. Please use a debit or credit card instead.
  • If your card is valid but still declining, try a different card.

  • If you are seeing an "insufficient funds" message, please add funds to your account or use a different card to complete payment.

     

  The page keeps showing an error

  If you're encountering an error message that prevents you from completing payment, note the error message text and submit a support request from the Help Center home page. Include:

  • The error message you see (a screenshot is ideal)
  • The browser or device you're using
  • The location where you're trying to park

  • The date and time

     

  I can't pay right now and need to leave

  If you absolutely cannot complete payment and must leave, take these steps immediately:

  1. Photograph your vehicle in the parking space with the date and time visible.
  2. Photograph the AirGarage signs at the facility.
  3. Submit a support request from the Help Center as soon as you have internet access. Explain that you attempted to pay, what prevented it, and provide the photos.

   

  Note: Submitting this documentation before you receive a violation gives our team the best chance of resolving any subsequent violation in your favor. The sooner you contact us, the better.

• Can I pay with cash?

  No. AirGarage facilities are cashless facilities. All payments for daily, hourly, or monthly must be made with a credit card or debit card.

  If there is someone at the parking facility attempting to collect cash DO NOT pay them and please contact our support team immediately.

• I paid for parking on the wrong day.

  If you accidentally paid for the incorrect day(s), please contact our support team to request a refund. Once you've requested a refund please re-book parking for the correct day(s).

• My car was broken into.

  If your car was broken into or you experienced theft / vandalism, please contact the local police immediately to file a police report.

  Once you've spoken to the police please submit a request to our support team by visiting the home page of the AirGarage Help Center.

  If the facility you parked at has security camera's we are happy to share the footage with you.

• I don’t know how to end my parking rental.
  • Text to Pay & Scan to Pay Users:
    • When you started your rental, you should have received a text message with a link that will bring you back to the active rental screen.
    • If you are unable to find this link, open your browser and visit pay.airgarage.com/account, this will open your active rental screen. If your active rental screen does not open, log in with the same phone number you used to pay to park.

    • Once you are on the active rental screen, select the red “End Rental” button.

       

  • App Users:
    • Open the menu bar by clicking the icon with three lines in the top left corner.
    • Select the “Active Rental” tab.
    • Select the orange “End Rental” button.
• Can I pay to park for multiple days?

  • Multi-day parking is an option at select AirGarage parking facilities. To see if the location you’d like to park in is eligible for multi-day parking, please scan the QR code or text “Pay” to the phone number on the signs at the parking facility.

  • Once on the payment page, you will see an option in the middle of the screen that says 'You are paying by the hour/day' click on the link to the right that says 'Change'

  • You will see a new menu that shows you all available parking options at your facility, if overnight parking is allowed select that option.

  • 

  • Enter your phone number, email, license plate, State/Province, and payment information.

  • In the 'Parking Length' field, select your Start and End Dates

    • Note: Many locations have a minimum of 2 or 3 days, this will be noted on the payment screen. If you try to choose less than the minimum number of days the payment will fail.

  • Press the orange “START RENTAL” button at the bottom of the screen.

  • If your Start Date is today, your rental will be active immediately. If your Start Date is in the future, your rental will become active at 12:00 AM on the selected date.
• Why was my rental auto-started? What is a convenience fee?

  An auto-started rental means our enforcement team scanned your license plate while your vehicle was at one of our parking facilities and found that you did not have an active session. To protect you from receiving a parking violation or being towed, AirGarage started a rental on your behalf.

   

  How does auto-start work?

  AirGarage uses a combination of camera systems and enforcement staff to monitor license plates at our parking facilities (LPR Privacy Policy). If your plate is detected in the lot without an active session, the system or an enforcement officer will initiate a rental for your vehicle.

   

  What am I charged?

  Auto-started rentals are charged the daily maximum rate for that parking facility.

  This charge may also include a convenience fee. The total amount charged will appear on your AirGarage account and in your email or text receipt.

   

  How to avoid being auto-started

  The best way to avoid an auto-start charge is to always start your own rental session when you park.

  • Scan the QR code on the signs or text "Pay" to the number on the signs as soon as you park.
  • Complete the rental process and wait for your confirmation text message before walking away.

  • If you will be parking at the same location regularly, consider the AirGarage app, which allows you to start sessions more quickly.

     

  How to dispute an auto-start charge

  If you believe your rental was auto-started in error, contact our support team. Common dispute scenarios and the information that helps us resolve each one are listed below.

  "I already had an active rental when this happened"

  • This can occur if you started a rental but your plate on file did not match your vehicle exactly, or if you were using the app under a different account.
  • If this happened to you get in touch with our support team, if you are able to provide a screenshot of your active parking session with the incorrect plate on file we can reverse the auto-start charge.

  "I wasn't parked there — I just drove through"

  • If your vehicle passed through the lot briefly without parking, our camera system may have captured your plate but a rental will not be started unless you park or drive around the facility for at least 15 minutes.
  • If you parked in the facility but remained in your car, you are still responsible for starting a rental even if you only intend to stay a few minutes.

  "That's not my plate / not my vehicle"

  • In rare cases, a plate may be incorrectly matched. If you were not at that location at all, please tell us and we will initiate an investigation.

  "I had a valid discount code or validation and it wasn't applied"

  • Reach out to our support team and provide your discount or validation code, the location, and the date and time.

     

  How to submit a dispute

  Submit a request from the AirGarage Help Center home page. Please include your license plate number, the phone number or email associated with your account, the date and amount of the auto-started charge, and the reason for your dispute. The more specific you can be, the faster we can resolve it. Our team typically responds within 1-2 business days.'

• I have an oversized vehicle and I want to park at an AirGarage property.

  Please contact us by visiting the home page of the AirGarage Help Center and submitting a request with the location you would like to park your oversized vehicle, as well as the rough dimensions of your vehicle and the date(s) you would like to park.

  Certain AirGarage locations do not allow oversized vehicle parking, but our team will do its best to find one that is suitable for you.

• I need to update/edit/change my license plate number on an existing rental.
  • Text to Pay & Webpay Users:
    • Visit pay.airgarage.com/account and log in using the phone number that you initially started your rental with.
    • Once you’ve logged in, you will be brought to the active rental page, scroll down to the section that includes your vehicle Plate and State, then click the arrow on the right side of the screen.

   

  •  
    • A new menu will pop up, delete your existing license plate number and enter your new one, then edit the state field as well if necessary.

  

  •  
    • Once you have made the edits, click the 'Save Car' button at the bottom of the page
    • To confirm the update, make sure that the section of the rental page with your license plate reflects your updated plate information.

   

  • App Users:
    • Open your active rental. If you cannot find your active rental, open the menu bar by clicking on the icon with three lines in the top left corner, then select “Active Rental”.
    • Click on the arrow in the “Valid for license plate” section.
      • If your updated license plate has already been added, select it from the “My License Plates” section, then press the orange “Select” button at the bottom of the screen. Make sure you de-select the original license plate you paid for, unless you would like to pay for multiple vehicles.
      • If your updated license plate has not yet been added to your account, press the “+” icon in the top right corner, then enter your license plate number and state/province. Select the orange “Add Plate” button.
      • Next, select the new license plate you’ve added on the “My License Plates” screen, then press the orange “Select” button at the bottom. Make sure you de-select the original license plate you paid for, unless you would like to pay for multiple vehicles.

   

  • Monthly Parkers:
    • Visit pay.airgarage.com/account and log in with the e-mail address that you initially signed up with. You will receive a confirmation code to your e-mail in order to log in.
    • Once logged in, select the edit button next to your current license plate.
    • Enter your new license plate information and select “Update”.

   

• How do I use a discount code?

  Some businesses partner with AirGarage to provide discounted parking to their customers. If you receive a discount code from one of these businesses, you can enter the discount code before you start your rental or at any time while you have an active hourly rental.

  • App Users:
    • Start an hourly parking rental.
    • On the Active Rental page, select "Add promo code", once code is entered press the arrow button to apply code.

   

  Text to Pay & Webpay Users:

  Prior to starting a rental:

  •  
    •  
      • On the start rental page, scroll down and click "View more options" under the Saved Card field. Then select "I have a discount code"

  

  •  
    •  
      • Enter discount code in field and select "Apply Code"

  

   

  Use a discount code on an active rental:

  •  
    •  
      • Open your active rental in your browser. If you can not find the active rental page, you can open it by clicking on the link to end your rental that was sent to you when you started the rental or by visiting pay.airgarage.com/account.
        • Don’t worry - clicking this link will not end your rental automatically, it will bring you to your active rental page first.
      • Once you’ve opened your active rental, click on the 'Apply a discount code' section at the bottom of the page.

  

  •  
    •  
      • Enter the discount code then click 'Apply Code'

   

• I need to update or change my payment method.

  Monthly Parkers:

  •  
    • Visit pay.airgarage.com/account and log in with the e-mail address that you initially signed up with. You will receive a confirmation code to your e-mail in order to log in.
    • Once logged in, scroll to the bottom of the page and select “Update Payment Information”.
    • Enter your new payment information and select “Update”.

   

  App Users:

  •  
    • Prior to starting a rental:
      • Select the three lines at the top left
      • Select “Account”
      • Then select “Edit Payment Method” and update information on-file
    • For an active hourly rental:
      • Open your active rental. If you cannot find your active rental, open the menu bar by clicking on the icon with three lines in the top left corner, then select “Active Rental”.
      • Click on the arrow in the "Payment" section.
        • If your preferred payment method has already been added to your account, select it by pressing the “Set as default” button.
        • If your preferred payment method has not yet been added to your account, press the orange “+ Add new credit card” button, then enter your payment information and select the orange “Add card” button. Once you’ve added the new card, press the “Set as default” button.

   

  Webpay & Text to Pay Users:

  •  
    • Prior to starting a rental
      • On the Start Rental page, scroll down to the “Saved Card” section.
      • Select the pencil icon on the right hand side
      • Add your new card number, expiration, and 3 digit CVC code.
      • Confirm your license plate information is accurate.
      • Select the orange “START PARKING” button.

   

• Where can I download the AirGarage app?

  Downloading the AirGarage app can help you pay for parking even faster and allow you to access additional features such as advance bookings.

   

  You can download the AirGarage app for free from the Google Play Store and the App Store.

   

• Can I use AirGarage if I don't have a smartphone?

  AirGarage requires a smartphone or internet access to book a rental.

   

  If you do not have a smartphone, you can book in advance by visiting airgarage.com/findparking. 

   

   

• I want to request a refund.

  If you believe you were charged incorrectly or need to request a refund, this article explains what typically qualifies, what to include in your request to support via the AirGarage Help Center, and what to expect.

   

  Situations that typically qualify for a refund

  • You forgot to end your rental and were charged for time after you left (first-time requests are reviewed favorably; see the article "I forgot to end my parking rental" for details)
  • You were charged twice for the same session due to a billing error
  • You were auto-started in error and can provide supporting documentation
  • A system error prevented your payment from processing correctly, but you were still charged
  • You paid for the wrong vehicle and can provide your original payment receipt
  • You paid for parking but received a violation anyway due to a plate mismatch (see the violation dispute article first — this may not require a refund)

   

  Situations that typically do not qualify for a refund

  • You parked, your session ran normally, and you simply want to dispute the rate you paid
  • You didn't want to pay the daily maximum rate after your rental was auto-started (separate dispute process — see "Why was my rental auto-started?")
  • You've already submitted multiple refund requests for forgotten-rental charges
  • You paid for parking through SpotHero, ParkWhiz, or another third-party platform — those refunds must be requested through the platform directly

   

  What to include in your request

  Refund requests are processed faster when they include complete information upfront. Please include:

  • Your license plate number and state
  • The phone number or email address you used when you parked
  • The date and location of the parking session
  • The amount you were charged
  • The reason you are requesting a refund
  • Any supporting documentation: screenshots, payment receipts, or bank statements

   

  How to submit a request

  Go to the AirGarage Help Center home page and submit a support request, or use the "Request a Refund" form if available. Our team will review your request and respond by email.

   

  How long do refunds take?

  Our team reviews refund requests within 1-2 business days. Once approved, refunds are issued to your original payment method immediately but may take 3-5 business days to receive funds in your account depending on your bank.

   

   

   

• My vehicle was immobilized.

  If your vehicle was immobilized with a Tire Tag device at an AirGarage property please follow the below steps in order to remove the Tire Tag:

  • Pay your fine through the Tire Tag online platform by visiting this link: Tire Tag Payment.
  • If you can not access the online payment portal, you can also pay by calling (877) 384-3824. Please be advised that Tire Tag will charge you an additional $10 administrative fee if you choose this option.
  • After payment, you will be given the passcode to remove the device. Drop The Tire Tag in any one of the marked boxes found around the parking lot within 24 hours so that you are not charged any additional fees.
• My vehicle was towed.

  AirGarage partners with local tow companies in order to remove abandoned or illegally parked vehicles from our properties. If your vehicle was towed, please locate the signs at the property with information about the local tow operator. Once your vehicle leaves an AirGarage property, we are unable to offer refunds or the return of your vehicle and any questions or concerns should be directed to the towing company.

• I want to pay my parking violation.

  • To pay a parking violation, please scan the QR code on the paper violation notice to visit the Violation Payment Page.

  • If you have misplaced the paper violation notice, please visit airgarage.com/park/violation, which will bring you to the same Violation Payment Page.

  • Once on the Violation Payment Page, enter your phone number, license plate, State/Province, and payment information.

  • Press the orange “PAY FINE NOW” button.

• I received a parking violation that I shouldn’t have.

  If you received a parking violation and believe it was issued in error, we want to make it right. Find your situation below to know exactly what to submit to our support team via the AirGarage Help Center for the fastest resolution.

   

  Scenario 1: I paid to park, but I entered the wrong license plate

  This is the most common reason for an incorrect violation. If you typed your license plate incorrectly during checkout (a typo, a digit transposed, or you accidentally paid for a different vehicle), enforcement may have scanned your correct plate and found no matching active session.

  What to submit:

  • A screenshot or email receipt showing your AirGarage payment, including the date, time, and location
  • Your correct license plate number and state
  • The incorrect plate number that was entered (if you know it)
  • Your violation number

   

  Scenario 2: I paid through SpotHero, ParkWhiz, or another third-party app

  If you booked through a third-party parking platform, your reservation is linked to a specific license plate in that platform's system. If the plate on your reservation didn't match what was on your vehicle, enforcement will not be able to verify your payment.

  What to submit:

  • Your SpotHero, ParkWhiz, or third-party confirmation (screenshot or email)
  • The license plate on your reservation
  • The license plate that was on your vehicle at the time
  • Your violation number

   

  Scenario 3: I tried to pay but Apple Pay / Google Pay or my payment didn't complete

  If you attempted to pay and believed it went through, but your rental was not successfully started in our system, you may have received a violation despite genuinely trying to pay.

  What to submit:

  • Any screenshots showing your Apple Pay or payment confirmation, or your bank/wallet transaction history from that time
  • Your license plate number and the time you parked
  • A description of what happened during payment
  • Your violation number

   

  Scenario 4: The parking enforcement officer wrote down the wrong plate

  Enforcement officers manually record license plates in some situations. Occasionally, a plate is recorded incorrectly, and a violation is issued to a vehicle that was registered and paid.

  What to submit:

  • A photo of your license plate (clearly showing the plate number)
  • Your AirGarage payment receipt or session history showing your correct plate
  • Your violation number

   

  Scenario 5: I have a monthly parking account

  If you're a monthly parker at this facility, your parking is covered under your monthly account. A violation may have been issued if the vehicle you drove that day is not registered to your monthly account.

  What to submit:

  • The email address or phone number registered to your monthly account
  • The license plate you drove that day
  • Your violation number

  Note: Make sure the vehicle you drove is registered to your account. If it isn't, you will need to add it. See the article on updating your license plate for instructions.

   

  How to submit your dispute

  Go to the AirGarage Help Center home page and submit a support request. Include your violation number, your license plate, and the relevant information from your scenario above. The more detail you provide upfront, the faster we can resolve it. Our team reviews disputes within 1 business day and will contact you by email with our decision.

   

  What happens after a dispute is resolved?

  If your dispute is approved, the violation will be voided and removed from your account. You will not owe the violation fee.

  If your dispute is not approved, you will receive an email explanation and the original violation fee will remain due. You can pay the violation at airgarage.com/park/violation.

  
   

   

• I want to rent an AirGarage location for studio or production purposes.

  AirGarage offers full (and half lot rentals at certain locations) for all types of events, including crew staging, red carpet events, private parties, and more.

  If you're interested in learning about our options for private location rentals, check our our Enterprise Partners page and complete the form.

  Someone from our team will contact you within 24 hours.

• I want to reserve an AirGarage location for a private event.

  To reserve an AirGarage location, please check out our Enterprise Partners page and complete the form. Someone from our team will contact you within 24 hours.

  The majority of AirGarage locations are available.

  If the location you have in mind is already booked on the days you're looking for, we're happy to recommend nearby alternate locations.

• I am looking for Fleet Storage or Car Share parking.

  AirGarage works with multiple partners for fleet storage, including Enterprise, Kyte, Cabana and more. We also partner with the largest car share companies, such as Zipcar and Getaround.

  If you're interested in working with AirGarage to store your fleet or launch your car share service, please fill out the form on our Enterprise Partners page.

  Someone from our team will contact you within 24 hours.

• I want to launch my business at an AirGarage location.

  AirGarage's mission is to turn single use parking facilities into multi-use hubs.

  We are always looking for new partners that are excited to launch their business at an AirGarage location.

  The fastest way to contact us is to fill out the form on our Enterprise Partners page.

  Someone from our team will contact you within 24 hours.